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  • Staff

    Do you have a question or issue? Do you know who your Course Facilitators are?

    If you have a question about the course, or are having technical difficulties and need support, please follow the steps below so that you have a great experience in the course!

    Step 1: Use the “? Help” button in the bottom-right corner of your screen

    Search for an answer to your question by using the "?Help" button. Type in a keyword and find the response that best answers your question. If you are still having an issue, please submit a request for assistance to the Help Desk and try to be as specific as possible in your message!

    Step 2: Post below and tag a Course Facilitator!
    If you have a course-specific question, please use this thread to let the Course Facilitators. Please rest assured that you have many different levels of support :)

    What is a Course Facilitator? A Course Facilitator is a learner that has successfully completed the course you are currently enrolled in. You will see them in the course with an orange “Course Facilitator” badge in their profile.

    Why are they here? To support you in your goals for the course! They can answer your questions, reply to your posts, and provide you with relevant information. Don’t hesitate to tag them in your posts by writing the “@” symbol followed by their username! ( e.g. @username )

    Please keep in mind that the Course Facilitators are volunteers that have previously completed the course. Their opinions are theirs alone.

    Can I be a Course Facilitator? Yes! When you successfully complete a course, our team will extend an invitation to you to become a Course Facilitator for the next run of the course you completed.

    Who are they?

    (Course Facilitators for the course will be announced here soon!)

    We want you to have the best possible experience! Thank you in advance for your patience with any issues you might experience.

  • Course Facilitator

    I have failed to qualify for the certificates what should i do?

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