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This point emphasis again the need to share with colleagues the rejection experiences for moral support
I have a question particular on dealing with donors who should be giving you money but are not.
The explanation there made it seem as though you are entitled to their money and they MUST give you.
Why then does it lower morals in the organisation and send a wrong message?
I have not experienced this, but when I do, I will try to examine what I can do differently in the future to improve.
I think I got rejected because I didn't listened enough. I need to ask the prospect before I start talking and get exited.
One thing that I have learned from the experience of getting a "no" from a donor is that a no does not necessarily mean this prospective donor will not contribute to my organization. A "no" may indicate that my approach and/or ask needs to adjust for future success with this donor.
I completely agree with your statement, a "no" can be valuable in better understanding the motivation and conditions necessary to obtain this donor.
This course is really helpful to learn to navigate the conversation into a positive experience. When I am disappointed I usually want to get out fast, but knowing things to say and how to act make the exit much smoother and more pleasant.
I learnt to handle such moments in a meeting and to always have multiple donors in a waiting list
Hello, my name is Sáibo Nahoye. Sanitary Statistics Technician and Information Systems Manager, work for a non-profit organization. I'm here to learn more and develop my skills in Fundraising Strategies
I have learned that there is multiple different kinds of "no" answers and that a lot of time it isn't personal or against your organization.
I have learned that there are many ways to overcome an obstacle to earning a donor's support. Many times a simple "no" does justice to show they are not interested, but being respectfully pushy could sway that donor. A lot of the time the donor's low value of interested in donating also is not personal, it just isn't the right move for their organization at the time.
I learned to be patient with donors. Although they may say no now, it is not always a permanent no. By responding correctly to the situation, and representing the brand in the best way possible, you can still gain future donors through no's.
I agree with you. I think creating a healthy feedback option is beneficial for both the donor and the fundraiser.
I learned that not all donors who say no to your request are totally uninterested in your cause but there might be something bored them.
I will apply knowledge of finding more feedback for why, when, what or where would be better for them to give. Follow up and humbleness plus honest is a key in my next level of fundraising.
In this lesson I have learnt a powerful tool hence I recently got " we can be able to continue supporting your organization as you know with COVID there are alot that are in need. So we are withdrawing our support". I have seen where to start with communications with my this supporter.
No one likes rejection, but it's all part of the process of asking for donations. The important thing is to remember not to take it personally.
Develop a strong listening skill to determine why they are saying no, and proceed from there. It could be a no meaning they will never donate, or one that can open others doors for a possible donation down the road.
A good reminder to yourself is to think about the great things your organization is accomplishing in helping others to stay motivated to keep asking others to donate to your cause.
so true! developing those great listening skills will help
I've learned to always end on a positive note. I've found it helpful to end the conversation with something not, fund related. Just so it doesn't leave the conversation ending with a "no".
I agree completely.
I enjoyed this module because it very helpful with ideas and additional resources to assist with the "no" response from a donor.
I enjoyed this module because it very helpful with ideas and additional resources to assist with the "no" response from a donor.
@Blacka said in Module 3 Discussion: Incorporating Donor Families and Dealing with Disappointments:
In getting a "no" I experience that it makes me smarter as it helps me to look out for other means
Good morning,
I have learned that is very important to build a relationship with the donor as well as family members. In the donation letter, it is very important to talk to the donor. In addition, the letter should be donor focused not organization centered. The reading level of the level of the letter should be at the 6th grade level.
If you receive a no, it is not the end of the world. You have to be determined and never give up.
Good morning,
I agree to stay motivated and keep your eyes on the prize.
Knowing the type of no and asking the why would help us to know what next step to take
Good Listening skills are necessary pointers. It gives us navigation
That's impressive. No means come back later or go and restrategize
No is a motivation
Before this training I was fearing to follow-up with the "No". I would just pass on "thank you", then I move on. This is an eye opener, I must have lost out on many potential Donors.
Respect their current decisions but next time be more persuasuve in your actions and words.
I have learnt that getting a No can help me reflect on what to do better or differently
i learnt that No does not always mean forever No.
I am fairly new to fundraising and I am trying to learn how to do it. However I have attempted to ask for money from a relative who I knew had the money to afford a small contribution but twice I received a No always asking me how he would be able to recover his money. My experience was that this person much as he has the money and I know him very well, he is not interested in this kind of work.
From this course I have learnt that People won’t always agree with your fundraising proposition. The implication is that even when you use the most targeted approaches the reality is you are still likely to get a “No” more often than a “Yes.”
I think I did enjoy this module too, the readings on the Nos were great read for me, I think if we follow them they will help with the anxiety that come with receiving a no from a prospect.
In this module i have learnt couple of things which i can say have improved my fundraising skills. Notably knowing 9 Nos and their interpretation this is something i really appreciate because i do receive a lot of "Unfortunately" feedback and of course like any other preson you will feel unwell and what i could do was letting it go that way. but after sometimes i said no if they give this kind of feedback why can't i even thank them for their time. so i develop a kind of behaviour where i could only write THANKS FOR YOUR FEEDBACK thi is what i was doing whenever i get "Unfortunately" feedback. but after taking this course i know i can still follow up and find out why the Unfortunately feedback and take up opportunities if any. Thanks a lot.
I have previously received many "nos" while fundraising. From this course I have a clearer understanding of how to decide which "nos" are really "no" and which ones require changing the ask, timing, person I'm asking or looking for other solutions. In the future I will review the different kinds of "nos" before making an ask and be ready to asses the responses I get in the moment and adjust accordingly.
One thing I have learned in the past from getting a no is that sometimes I'm not the right person to ask. I have to approach donors with humility and understand that someone's someone else's personality, communication style, or experience will connect with a donor better than I can, and that is ok.
I agree! active listening is the best tool we have for figuring out which type of "no" we are receiving and adjusting our conversations with donors accordingly.
I learnt that a No is not always a rejection, it sometimes gives you the opportunity to approach in a different way or in a different time.
Sometimes a No is just not a good time for a donor. We have to be more persistent.
If we get time frome someone it is already a form of donation and appreciation
I should try and understand why the no and when I do respond appropriately
I totally agree
A positive note also helps the donor see that you respect them and can help build a relationship for future support
A positive note also helps the donor see that you respect them and can help build a relationship for future support
I have never fundraised before but I'm really glad i got the exposure to all these knowledge and I know when my time comes i will be all set and for that i'm greatful
I have learnt that a no is not the end of the world. Always ask if you can keep them on the emailer list and use another opportunity to approach and ask for something different
It is very interesting how many types of 'no' exist! I have learnt to identify the type of 'no' by asking relevant questions, and by following through according to the donor's response.
Getting a no is part of fundraising, how we get up and move forward from that 'no' is what really matters. Asking the right question is key in developing the relationship with the donor.
what l learned from the topic is that, getting a No from the donor is not the end of everything,you have to reason why the donor is saying No and if possible correct the mistakes for the good of the future.Some times today's No has a great meaning for the future "Yes".
I totally agree Martha. I have had many "no" responses, but as many yes responses. The no response has helped me become stronger in the ask. I agree - asking the right questions is so important. So true - a no is the nature of the game, and we just hold true to our values and relationship building and move forward. Have a great day!
I too have many moments when I have not listened well enough or I am already thinking on my response. These modules helped me better realize that a moment of silence is good.
Agree Savanna, A no can bring a new donor in the picture and especially by us asking "Do you know of someone our entity might be important to?" You have an ally in them and it makes their "no" still profitable.
This course prepares me to be rejected, to get a NO, and to have disappointments in all forms. I keep in mind all the lessons for my incoming fund raising.
This course prepares me to be rejected, to get a NO, and to have disappointments in all forms. I keep in mind all the lessons for my incoming fund raising.
I have learnt that receiving a 'no' from a potential donor is not the end of discussion. First of all, I need to determine which type of rejection it is and address it appropriately. Trying again using a different approach will address that concern. The active listening skills taught comes into play.
I learnt to handle such moments in a meeting and to always have multiple donors
When you get a NO from a donor, it does not imply that the donor has totally refused to fund your project. it might be due to the donor having too many responsibilities and they are simply asking you to be patient. Hence you should always try to be understanding
I've learnt that a "No" can help me find a way to a "Yes". Also, that when a donor says "No" they are often rejecting on circumstance out of many, I'll figure out what the donor concerns are and how I could arrive at a request to which he/she can say yes. Asking for referrals to other organizations that will be willing to assist, and prioritizing on other things the donor will be willing to assist with asides given a cash donation.
Absolutely SaniAliyu
Rightly Said
Rightly Said
You're right Martha, a No will definitely be part of Fundraising
It's better to be patient with donors
Hi, i am having trouble on finding and partner so i had to dress up and concern on my own using the key questions in order to develop the essence of the answers.
A really interesting course. i learnt how to admit my mistakes when i make one with Donors funds and I through this course, i am realizing that everyone is a potential donor.
By leaving or forgetting donors because of negative response, we forget that we are sitting on umtapped gold reserve. An initial no response has more potentials to yield positive result than a brand new donor becuase we can gain valuable information to turn it to positive. More so, familiarity and possible cordial relationship has been created by the engagement.
Yes, I have found that one way to learn is to have a look at who/what they say yes to so that I can modify my next ask accordingly.
I received a no from a donor when asking if they would increase their annual gift. They said that we were not in their top 3 organizations. This was a great way for me to learn more about the donor's priorities and find out why we were not in their top 3, and how we could be. This helped me for my future solicitations. Knowing that even a "no" from a donor could still be valuable to me helped take some of the pressure off of asking for a gift.
@badofuhenry said in Module 3 Discussion: Incorporating Donor Families and Dealing with Disappointments:
By leaving or forgetting donors because of negative response, we forget that we are sitting on umtapped gold reserve. An initial no response has more potentials to yield positive result than a brand new donor becuase we can gain valuable information to turn it to positive. More so, familiarity and possible cordial relationship has been created by the engagement.
I agree! In my experience I have also been able to deepen a donor's relationship with our organization by turning negative feedback into a positive outcome. Showing we care, and appreciate their oppinions, etc.
Even thought the donor rejection, we have to be very smart and good listener to make these disapointment in great oportunity because the donor could gave a good feedback to do better, built a better relationship in the future and get to the point when the donor contacts us for donation not the other way.
If you get a "no" try to find out where the problem is and if possible, try to invite them for your upcoming events.
Even though the feeling of getting rejected is based, try to find out why the no was uttered. Often, after understanding the no,you have a better idea of how to talk to and possibility win over the donor. Once you're both on the same page, understanding will come.
I learn to adapt after getting a no.
I have learnt that when the donor rejects a proposal I should take it bad faith instead a postponement or link for future project as well as an opportunity may be redesign my approach and project.
@Gibril_fuad said in Module 3 Discussion: Incorporating Donor Families and Dealing with Disappointments:
If you get a "no" try to find out where the problem is and if possible, try to invite them for your upcoming events.
The rejection is lesson to rethink and re-plan depending on the kind of No received.
The donor rejection is opportunity to train yourself on hospitality and respect which you can apply to other donors. Which means there are also benefits in the rejection.
I meant you should not take it personal and in bad faith
This was an eye openers course which changed my view of no to mean yes and also not to give or get demoralized.
before when I was living a non from a donor it made me disorientate to the point that I underestimate myself and I give up but the content of this course has just raised too much ambiguity in my head
many thanks to Tom and the whole Phylanthropy team
I have learned to be more persistent, and I have learned that every time I receive NOs I should find out the reasons behind these NOs, as they could be the best lessons learned and they can help me next times avoid same mistakes.
I totally agree on what you stated. By knowing the nine well known NOs in fundraising, the ways you have to proceed are clearer and you realize you can still be in contact with the donor who initially refuse to donate to your organization by asking simple questions who can help you better understand your potential donor intentions.
I have learnt that persistence needs to be exercised when a proposal for a fund is rejected by a potential donor.
The art of presentation is what I have learned from the experience of rejection. To be successful, I learned how to listen to their interests, aligned our interests to theirs & when a no was given, quickly determined what type of no I was given and asked for a different type of support.
Agree! Find out the reason behind the no.
Always remember to invite them to donate at a later time
There are different types of no's.
This is so true. Sometimes, uncovering the reason for the 'no', can lead to bigger and better outcomes than we envisaged.
One of the biggest mistakes we make is to sometimes internalize the 'no' and consider it a failure on our part. This is so far from the truth. The fact is, the process of uncovering the reasoning behind the no, and proffering solutions to donor concerns is to me one of the most rewarding parts of the entire fundraising process.
I learned here that when they say "no" I can turn it into a "yes" or get other help from this potential donor. I also learned how to deal with the "no" without taking it personally.
It is true, we must not take "no" personally, we must find solutions
It's real, I think this can also be done when the potential donor is better known
Thanks to this module, I have learned various mechanisms for raising funds, involving donor families, and dealing with possible "no."
I have not been fundraising long enough to have experienced a rejection. But I imagine that if I did, I hope I'd learn more about the different types of "nos" and be able to figure out what my next steps would be based on the response I received.
Great point--the negative feeling can be so uncomfortable, but we have to see beyond the hurt and figure out why and how to move ahead.
Most of the times I received "no" but the times O got "yes" were a so awarding experience to me.
Perfect! Yes, you get to know what the donors want and expect from us.
I have had a silent no. So next time I would approach the donor in a different manner. Talking less about the organisation i'm working in.
I have had a silent no. So next time I would approach the donor in a different manner. Talking less about the organisation i'm working in.
I have had a silent no. So next time I would approach the donor in a different manner. Talking less about the organisation i'm working in.
I have had a silent no. So next time I would approach the donor in a different manner. Talking less about the organisation i'm working in.
I have had a silent no. So next time I would approach the donor in a different manner. Talking less about the organisation i'm working in.