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When you receive a negative response, you must listen to the donor and see if there is a possibility of inviting him again to donate to our cause, it is a negative feeling, but you must learn to live with that response and move on......
When you faced problem dealing with donors while not accepting and saying no, in this case we should find out about the reason what the main reason for donor disappointment.
I learned that "No" does not mean the same at all the times. In that sense, it is important to understand that there actually have times when you can insist more, and not take all the rejections for granted. I think it also improves our capacity of resilience when it comes to the rejection process itself.
Exactly, Olivia... In the beginning, I would take the 'no' in a very personal way, which led me to understand, time after time, that each of them is an opportunity to overcome not only the rejection itself (meaning, our feeling of being rejected), but also to improve our organization's approach and strategy to that.
In getting a "no" I experience that it makes me smarter as it helps me to look out for other means
Now I know that a "no" is not always the same
From this module I learned that a fundraiser should not always be optimistic but should also expect disappointment
I have learnt that not very no can mean we are never going to receive support as the organization and that there are actually a few thing we can try that will help us in finally get such a support.
That was eye-opening
When the donor says No, Not for this, this means that they are not interested in giving to your project, then you have to consider which project they can fund within your organization.
I never received a clear no, but rather no replies to messages I sent for fundraising in contacting donors. I understood from this module that connecting with donors and getting a YES is intricate issue of context, opportunities, and good knowledge overall of the donor. It is definitely essential to be accurate when contacting donors
I fully agree, these are great lessons learnt from the module. a no may be an open-door for a later yes, we need to identify the good reasons for the no
Have a wide and flexible mind but maintain your focus when you meeting new donors
Have a wide and flexible mind but maintain your focus when you meeting new donors
Have a wide and flexible mind but maintain your focus when you meeting new donors
it was a step for next course of action. very eye opening.
learned to accept everything from the donor .
I learned how to continue a conversation after listening to a no. There is an underlying reason or explanation that we should discover and get prepared for the next challenge.
I really enjoyed this course.
I have gotten many no's and many ignores. I learn not to take it personal.
This is something that I have to work on. Great comment.
Na busca de doações, aprendi que temos que saber lidar com as duas hipóteses: Positva (quando conseguimos o objetivo) e Negativa (quando não conseguimos alcançá-lo).
Numa gama de possíveis doadores, podemos nos deparar com um doador se negando (mesmo podendo) a nos ajudar, porém com a rede de contatos, amigos e até mesmo parentes próximos podemos suprir a negativa recebida momentaneamente. E mais tarde, através de outra pessoa da equipe, pode ser que o doador que negou venha a contribuir.
Não podemos desanimar de irmaos ao encalço de nossos objetivos.
In the search for donations, I learned that we have to know how to deal with the two hypotheses: Positva (when we achieve the goal) and Negative (when we cannot achieve it).
In a range of possible donors, we can come across a donor refusing (even though he can) to help us, but with the network of contacts, friends and even close relatives we can supply the negative received momentarily. And later, through another person on the team, it may be that the donor who denied will contribute.
We cannot be discouraged by brothers in pursuit of our goals.
I find the "How to Identify and Respond to Fundraising “No”s" very good because it is practical. However, I am not sure how to use these advices in cases donors don't want to donate because of their policy isn't for funding abroad.
Never give up and ignore the donor, try again with a new strategy
It is indeed a very informative course. Thank you!
@SSabina said in Module 3 Discussion: Incorporating Donor Families and Dealing with Disappointments:
It is indeed a very informative course. Thank you!
when a donor's response is no, try to find out as much information possible to why they refused, it will help you going forward
i learn to be a good and effective sollution developer whenever NOs answer is giving
I have learnt that getting a NO doesn't mean my idea is bad. It means I have to work on it some more in a way it might interest my donor and come back again.
I read in one of this module's reading "When you hear Yes, you leave richer. When you hear no, you leave smarter. Either way, you win." This is my new motor
That's the spirit. We learn from NO to move on
This point emphasis again the need to share with colleagues the rejection experiences for moral support
I have a question particular on dealing with donors who should be giving you money but are not.
The explanation there made it seem as though you are entitled to their money and they MUST give you.
Why then does it lower morals in the organisation and send a wrong message?
I have not experienced this, but when I do, I will try to examine what I can do differently in the future to improve.
I think I got rejected because I didn't listened enough. I need to ask the prospect before I start talking and get exited.
One thing that I have learned from the experience of getting a "no" from a donor is that a no does not necessarily mean this prospective donor will not contribute to my organization. A "no" may indicate that my approach and/or ask needs to adjust for future success with this donor.
I completely agree with your statement, a "no" can be valuable in better understanding the motivation and conditions necessary to obtain this donor.
This course is really helpful to learn to navigate the conversation into a positive experience. When I am disappointed I usually want to get out fast, but knowing things to say and how to act make the exit much smoother and more pleasant.
I learnt to handle such moments in a meeting and to always have multiple donors in a waiting list
Hello, my name is Sáibo Nahoye. Sanitary Statistics Technician and Information Systems Manager, work for a non-profit organization. I'm here to learn more and develop my skills in Fundraising Strategies
I have learned that there is multiple different kinds of "no" answers and that a lot of time it isn't personal or against your organization.
I have learned that there are many ways to overcome an obstacle to earning a donor's support. Many times a simple "no" does justice to show they are not interested, but being respectfully pushy could sway that donor. A lot of the time the donor's low value of interested in donating also is not personal, it just isn't the right move for their organization at the time.
I learned to be patient with donors. Although they may say no now, it is not always a permanent no. By responding correctly to the situation, and representing the brand in the best way possible, you can still gain future donors through no's.
I agree with you. I think creating a healthy feedback option is beneficial for both the donor and the fundraiser.
I learned that not all donors who say no to your request are totally uninterested in your cause but there might be something bored them.
I will apply knowledge of finding more feedback for why, when, what or where would be better for them to give. Follow up and humbleness plus honest is a key in my next level of fundraising.
In this lesson I have learnt a powerful tool hence I recently got " we can be able to continue supporting your organization as you know with COVID there are alot that are in need. So we are withdrawing our support". I have seen where to start with communications with my this supporter.
No one likes rejection, but it's all part of the process of asking for donations. The important thing is to remember not to take it personally.
Develop a strong listening skill to determine why they are saying no, and proceed from there. It could be a no meaning they will never donate, or one that can open others doors for a possible donation down the road.
A good reminder to yourself is to think about the great things your organization is accomplishing in helping others to stay motivated to keep asking others to donate to your cause.
so true! developing those great listening skills will help
I've learned to always end on a positive note. I've found it helpful to end the conversation with something not, fund related. Just so it doesn't leave the conversation ending with a "no".
I agree completely.
I enjoyed this module because it very helpful with ideas and additional resources to assist with the "no" response from a donor.
I enjoyed this module because it very helpful with ideas and additional resources to assist with the "no" response from a donor.
@Blacka said in Module 3 Discussion: Incorporating Donor Families and Dealing with Disappointments:
In getting a "no" I experience that it makes me smarter as it helps me to look out for other means
Good morning,
I have learned that is very important to build a relationship with the donor as well as family members. In the donation letter, it is very important to talk to the donor. In addition, the letter should be donor focused not organization centered. The reading level of the level of the letter should be at the 6th grade level.
If you receive a no, it is not the end of the world. You have to be determined and never give up.
Good morning,
I agree to stay motivated and keep your eyes on the prize.
Knowing the type of no and asking the why would help us to know what next step to take
Good Listening skills are necessary pointers. It gives us navigation
That's impressive. No means come back later or go and restrategize
No is a motivation
Before this training I was fearing to follow-up with the "No". I would just pass on "thank you", then I move on. This is an eye opener, I must have lost out on many potential Donors.
Respect their current decisions but next time be more persuasuve in your actions and words.
I have learnt that getting a No can help me reflect on what to do better or differently
i learnt that No does not always mean forever No.
I am fairly new to fundraising and I am trying to learn how to do it. However I have attempted to ask for money from a relative who I knew had the money to afford a small contribution but twice I received a No always asking me how he would be able to recover his money. My experience was that this person much as he has the money and I know him very well, he is not interested in this kind of work.
From this course I have learnt that People won’t always agree with your fundraising proposition. The implication is that even when you use the most targeted approaches the reality is you are still likely to get a “No” more often than a “Yes.”
I think I did enjoy this module too, the readings on the Nos were great read for me, I think if we follow them they will help with the anxiety that come with receiving a no from a prospect.
In this module i have learnt couple of things which i can say have improved my fundraising skills. Notably knowing 9 Nos and their interpretation this is something i really appreciate because i do receive a lot of "Unfortunately" feedback and of course like any other preson you will feel unwell and what i could do was letting it go that way. but after sometimes i said no if they give this kind of feedback why can't i even thank them for their time. so i develop a kind of behaviour where i could only write THANKS FOR YOUR FEEDBACK thi is what i was doing whenever i get "Unfortunately" feedback. but after taking this course i know i can still follow up and find out why the Unfortunately feedback and take up opportunities if any. Thanks a lot.
I have previously received many "nos" while fundraising. From this course I have a clearer understanding of how to decide which "nos" are really "no" and which ones require changing the ask, timing, person I'm asking or looking for other solutions. In the future I will review the different kinds of "nos" before making an ask and be ready to asses the responses I get in the moment and adjust accordingly.
One thing I have learned in the past from getting a no is that sometimes I'm not the right person to ask. I have to approach donors with humility and understand that someone's someone else's personality, communication style, or experience will connect with a donor better than I can, and that is ok.
I agree! active listening is the best tool we have for figuring out which type of "no" we are receiving and adjusting our conversations with donors accordingly.
I learnt that a No is not always a rejection, it sometimes gives you the opportunity to approach in a different way or in a different time.
Sometimes a No is just not a good time for a donor. We have to be more persistent.
If we get time frome someone it is already a form of donation and appreciation
I should try and understand why the no and when I do respond appropriately
I totally agree
A positive note also helps the donor see that you respect them and can help build a relationship for future support
A positive note also helps the donor see that you respect them and can help build a relationship for future support
I have never fundraised before but I'm really glad i got the exposure to all these knowledge and I know when my time comes i will be all set and for that i'm greatful
I have learnt that a no is not the end of the world. Always ask if you can keep them on the emailer list and use another opportunity to approach and ask for something different
It is very interesting how many types of 'no' exist! I have learnt to identify the type of 'no' by asking relevant questions, and by following through according to the donor's response.
Getting a no is part of fundraising, how we get up and move forward from that 'no' is what really matters. Asking the right question is key in developing the relationship with the donor.
what l learned from the topic is that, getting a No from the donor is not the end of everything,you have to reason why the donor is saying No and if possible correct the mistakes for the good of the future.Some times today's No has a great meaning for the future "Yes".
I totally agree Martha. I have had many "no" responses, but as many yes responses. The no response has helped me become stronger in the ask. I agree - asking the right questions is so important. So true - a no is the nature of the game, and we just hold true to our values and relationship building and move forward. Have a great day!
I too have many moments when I have not listened well enough or I am already thinking on my response. These modules helped me better realize that a moment of silence is good.
Agree Savanna, A no can bring a new donor in the picture and especially by us asking "Do you know of someone our entity might be important to?" You have an ally in them and it makes their "no" still profitable.
This course prepares me to be rejected, to get a NO, and to have disappointments in all forms. I keep in mind all the lessons for my incoming fund raising.
This course prepares me to be rejected, to get a NO, and to have disappointments in all forms. I keep in mind all the lessons for my incoming fund raising.
I have learnt that receiving a 'no' from a potential donor is not the end of discussion. First of all, I need to determine which type of rejection it is and address it appropriately. Trying again using a different approach will address that concern. The active listening skills taught comes into play.
I learnt to handle such moments in a meeting and to always have multiple donors
When you get a NO from a donor, it does not imply that the donor has totally refused to fund your project. it might be due to the donor having too many responsibilities and they are simply asking you to be patient. Hence you should always try to be understanding
I've learnt that a "No" can help me find a way to a "Yes". Also, that when a donor says "No" they are often rejecting on circumstance out of many, I'll figure out what the donor concerns are and how I could arrive at a request to which he/she can say yes. Asking for referrals to other organizations that will be willing to assist, and prioritizing on other things the donor will be willing to assist with asides given a cash donation.
Absolutely SaniAliyu
Rightly Said
Rightly Said
You're right Martha, a No will definitely be part of Fundraising
It's better to be patient with donors
Hi, i am having trouble on finding and partner so i had to dress up and concern on my own using the key questions in order to develop the essence of the answers.
A really interesting course. i learnt how to admit my mistakes when i make one with Donors funds and I through this course, i am realizing that everyone is a potential donor.
By leaving or forgetting donors because of negative response, we forget that we are sitting on umtapped gold reserve. An initial no response has more potentials to yield positive result than a brand new donor becuase we can gain valuable information to turn it to positive. More so, familiarity and possible cordial relationship has been created by the engagement.
Yes, I have found that one way to learn is to have a look at who/what they say yes to so that I can modify my next ask accordingly.
I received a no from a donor when asking if they would increase their annual gift. They said that we were not in their top 3 organizations. This was a great way for me to learn more about the donor's priorities and find out why we were not in their top 3, and how we could be. This helped me for my future solicitations. Knowing that even a "no" from a donor could still be valuable to me helped take some of the pressure off of asking for a gift.
@badofuhenry said in Module 3 Discussion: Incorporating Donor Families and Dealing with Disappointments:
By leaving or forgetting donors because of negative response, we forget that we are sitting on umtapped gold reserve. An initial no response has more potentials to yield positive result than a brand new donor becuase we can gain valuable information to turn it to positive. More so, familiarity and possible cordial relationship has been created by the engagement.
I agree! In my experience I have also been able to deepen a donor's relationship with our organization by turning negative feedback into a positive outcome. Showing we care, and appreciate their oppinions, etc.
Even thought the donor rejection, we have to be very smart and good listener to make these disapointment in great oportunity because the donor could gave a good feedback to do better, built a better relationship in the future and get to the point when the donor contacts us for donation not the other way.
If you get a "no" try to find out where the problem is and if possible, try to invite them for your upcoming events.