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The above communication example audience is for grantees
The communication tone that they use expresses empathy, promote actions and shows respect for grantees
The communication tone is fine.
SMS would be also helpful when considering some countries and group of people
People's levels of vulnerabilities differs from place to place hence the need to have different channels of communication and always taking note of people living with disabilities. There is also need to rely on trustworthy channels of information.
should be