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  • Lesson of trust is important for building a well-functioning stakeholder relationship. Trust is achieved by open forms of communication between both parties, being sincere and showing commitment; which is crucial to attaining and achieving common goals.

    J
    1 Reply
  • I believe understanding stakeholder needs and prioritizing their need in very important in addressing certain isssues arising from engagement and during project implementation,

    J
    M
    2 Replies
  • Lessons of trust shows us that it is important to engage fully, clearly, and honestly, along with building rapport. This will allow a solid foundation to be set.

    J
    1 Reply
  • Lesson of Trust is important with our key stakeholders who invest their time and money in our business. The stakeholders would be Customers, Banks, Suppliers, Community, Shareholders, Partners, Funders etc. In the case of Amina she needs to build trust with her patients, clients, etc, She needs to be honest, have clear communication, actively listen to the stakeholders and create a safe environment for them.

    J
    1 Reply
  • what happens if after all manner of engagement, a stakeholder doesn't still want to engage you, and they are a powerful one with less interest>

  • that's why they say 'a customer is always right'

  • exactly; it is dangerous and futile to address issues based on symptoms. the grassroots level is key

  • but how do you make sure you work together if they say yes for the sake of it, and you have issues aligning your values and vision?

  • building trust can can come about by; being honest, listening to a stakeholder, building rapport, creating a conducive environment and showing interest in taking your stakeholders recommendations on board

  • the key work in your submisison is mutual

  • but im sure there are few things you can do to mend things up, like; ask for forgiveness, stop your old ways, prove you have changed, produce results

  • in addition to that, doing a SWOT analysis would also help out a great deal

  • and also useful to bring about the desired change

  • absolutely. to be engaged, a stakeholder must know you first and what you stand for

  • so how do you ensure that a stakeholder who is your competition is one you want to engage with?

  • when doing an enagagement skills assessment and trust exercise, is it always a must that you must involve someone extent so that they bring an unbiased analysis of issues?

  • how easy is it to not have 'bad blood' between you and a stakeholder who have refused to engage you in case you may partner with them in the future?

  • keys issues to take note of; what is your engagement approach? do you have the necessary skills and knowledge? are there trust issues between you and your stakeholder to be?

  • it would also be clear to define what trust is for an engagement to be smooth

  • What i learn in lesson of trust is that although it is quite important to our stakeholder analysis and mapping and find ways to engage each of them, it is also equally important to devise strategies to gain the trust of the stakeholders we are engaging as this will boost credibility of the project and enhances productivity which will eventually lead to achieving the overall goal of the project

  • To bring trust from the stakeholder side is a continuous exercise until they believe that the goal we have are mutual. This happen through frequent communication and dedication for sharing information.

  • Yes, for stakeholders engagement to be successful, we need to build trust at both ends and this can be achieved through honesty, free of ambiguity, impose confidence, among others.

  • I agree. If the report cause of trust betrayal is not known, it will be difficult to address/correct it!

  • Yes, I agree. Trust between both parties is key to success.

  • Trust is important in building capacity irrespective of the project scope or size.

  • Yes, I will agree less. Trust is very important in successful stakeholders engagement.

  • I agree also.

  • Yes, gained trust help in managing hostile stakeholders. It is also useful (boost relationship) for friendly stakeholders too.

  • Yes, I agree.

  • Building Trust with stakeholders is very crucial for the success of the project. The more trust there is the more transparent and effective the process is. Identifying the best approach and obstacles that could hinder the engagement of stakeholders is necessary.

  • Lessons of trust teaches us that trust is the main building block for a successful stakeholder engagement. Without trust it is incredibly difficult to get positive engagement.

    Main take away for me is that open, timely and relevant communication is important. Also, showing instead of just telling can be helpful in building a relationship based on trust.

  • An interesting lesson.

  • These are good teachings that will help in how to engage hostile stakeholders. Showing them your organisation's progress will really attract them than just telling them what your interests and goals are.

  • A key way to building trust with stakeholders is to show you are willing to listen to their queries and concerns, to show you are willing to and have a process for addressing queries and concerns and to demonstrate where your interests and their interest align

  • I agree that building trust is very important.

  • Trust is a key ingredient in any workable project environment. Building relationships by establishing rules and modes of engagement and sharing interests and expectations openly. For any stakeholder engagement, building trust smoothens operations and implementation of the project

  • Lessons of trust provides clarity and direction on the impact we want to make.

  • The lesson of trust shows how very important it is to be able to build trust with one's stakeholders, to be able to give reassurance by being clear and honest in your communication. Also, to be able to build trust, one must be able to have a clear understanding of the background of the stakeholders so that you will be able to address them from a clearer perspective. Most importantly, the lesson of trust has made me understand that you don't just build trust by talking alone, you have to demonstrate by showing what they need to see.

    1. Identify the obstacles that are blocking your ability to build trust with your stakeholder
    2. Evaluate whether these obstacles are real issues that must be fixed (“True” column), or whether either side may simply have the wrong impression of the other (“Perception” column), by putting them in the appropriate column
  • Lessons of trust shows that an organisation must prove itself before it can make headway in addressing difficult or contentious issues. Demonstrating transparency, authenticness and honesty will go a long way to ensuring conflicting parties can resolve their differences and find a path forward.

  • Lessons of trust provides clarity and direction on the impact we want to make.

  • Lessons of Trust underline the fact that the foundation of any stakeholder engagement strategy is credibility and mutual trust. This can be built with sharing of information and data, being transparent in dealing, and inviting the hostile parties over to witness events for themselves. Unless we address 'What-Is-In-It-For-Me' it will be very difficult to move ahead.

  • it is important to always build trust with our stakeholders. this lesson of trust has taught how import it is to build trust with stakeholders

  • Without trust, there is a kind of suspicions arising among key stakeholders, and this greatly hinders any project progress. So long trust is lacking for whichever reason, there will never be buy-in, which is a prerequisite for an project to succeed. Whenever mistrust arises in any given project setup, all efforts have to be deployed to salvage the situation by restoring trust. Dialogue and engagement invariably resolve the matter causing lack of trust.

  • When it comes to working with several stakeholders it is paramount trust is established form the very beginning because it goes a long way in ensuring the suitable implementation of our project objectives. it is also important that their is clear communication between different stakeholders related to the project implementation and completion

  • I believe that we allways have to think of the worst casenario in order to anticipate the bad outcomes and be prepare to deal we difficult situations and solve the issues.

  • I believe that what Lessons of Trust has taught us a lesson mostly on dealing with hostile customers. Sometimes when we deal with different customers, it is very important to always gain our stakeholders trust and to never fail them, If we do, we have to be prepeared to face the outcome

  • By the end of this module, you will be able to:

    Assess options and create an engagement plan
    Strengthen internal capacity for engagement
    Evaluate obstacles to trust, then create a plan for improving trust

  • In working together to achieve a goal, we must first establish Trust, because without it our work we not go as planned

  • Face to face communication is an appropriate method for engaging with a hostile stakeholder.
    In so doing, it is imperative to determine the barriers of trust and discuss ways how these can be avoided or corrected. It is also important for both parties to agree on solutions to resolve any conflict and commit to improving the relationship.

  • To be good at stakeholder management and engagement, trust is of the utmost importance. If the stakeholders have a connection with you and trust you, getting things done will be far easier.

  • The point about trust is that it is built over time based on 'fulfilled promises', 'met expectations', and such. You can only say you tryst someone based on experience and not just expressions. So, what we bring to the table that is useful from the onset are clarity of objectives and credibility. Trust gets built over time through our conscious efforts to keep our promises and meet expectations.

  • Trust is very important as it can break or build a project or intended purpose of the project for example social development.
    It is therefore vital, that even before a project starts, that trust among the stakeholders is built and maintained.
    However, we also learn that even where distrust exists, it can be remedied by highlighting the shared purpose, working on perceptions of both parties, building credibility and constant engagement.

  • By Identifying the reasons blocking your ability to build trust with your stakeholder, you can find ways to gain there trust

  • The lessons for trust are:

    1. Trust is gained from the way we are willing to open up to each other in what we do
    2. Trust is critical in building a strong relationship and vital for partnership
    3. Trust is built through open and constant communication
  • Trust is a is the gateway to efficient stakeholder engagement. Once trust is built, there is cooperation from the stakeholders, which then enables communication in a transparent manner and ultimately alignment of goals by the parties involved.

  • Lessons of trust shows us that we have to be clear in our communications and show stakeholders our plans not by telling them only.

  • Lessons of trust shows us that we have to be clear in our communications and show stakeholders our plans not by telling them only.

  • Its best to engage parents through a Focused Group Discussion (FGD), where they can all share their concerns, receive answers about Roots Health Services and common to a common understanding/resolution.

  • Trust is the most important of community engagement whether in hostile environment or no hostile environment.

  • I find this more interesting as trust issues really cause problems in project implementation most when you are engaging Government officials.

  • Trust can be a key indicator of success in stakeholder engagement. Remember our earlier example: who would you trust to take care of your child or pet when you are away: your best friend or someone you barely know? It is the same with stakeholders. The more trust you have with them, the more likely they are to work with you, offer you resources, and help push your project to success.

    So how do you build trust?

    First, make sure you are doing the following:

    Be honest and clear in your communications, and make sure everyone who is interacting with this stakeholder is on the same page
    Actively listen to your stakeholders. Watch for potential issues that may be expressed indirectly
    Build rapport: use small talk or ice breakers, get to know your stakeholders as people
    Create a safe environment for stakeholders to feel comfortable enough to be honest and open with you
    Demonstrate that you are willing to consider or act upon their concerns and recommendations
    Second, use our Trust Exercise below to figure out why there may be a lack of trust in your engagement. Then, brainstorm the steps you can take to address those issues, and show the stakeholder that you are serious about building trust.

    TRUST EXERCISE
    The table below lists some of the most common obstacles to building trust in a relationship. Complete this worksheet in 3 steps:

    Identify the obstacles that are blocking your ability to build trust with your stakeholder
    Evaluate whether these obstacles are real issues that must be fixed (“True” column), or whether either side may simply have the wrong impression of the other (“Perception” column), by putting them in the appropriate column
    Brainstorm ways you can address each of these obstacles in order to start building more trusting relationships

  • In my opinion, trust should be built when we are dealing with our clients. Furthermore, It take time to get trust and better relationship between each other. It is also crucial factor to gain trust from our stakeholders and to never fail them.

  • It is important to ensure that the stakeholders you are engaging have trust in you and your team because without trust they will not support your project activities with honesty.

  • Trust is a fundamental aspect in stakeholder engagement. Building trust needs patience and the ability to convince the stakeholder not only with words but actions too. Sometimes the reasons for hostility is deep and as such time should be take to understand why stakeholders behave the way they do.

  • Trust is the most potential role in community engagement whether in adverse situation or not. Therefore, trust should be build among various stakeholder before project implementation stage.

  • Lessons on trust point out clearly that we must be open and ready to "demonstrate" trust with stakeholders

  • This is very incredibly helpful to my studies

  • I agree with your perspective. Very precise

  • My take home from lessons of trust is that, building trust with your stakeholders are very vital to the overall success, credibility, awareness and performance of your project implementation in the host communities.

  • Building trust is key to any successful relationship, whether business or personal. Trust is built by developing an honest relationship by communication and a shared common goal. You must be willing to listen completely to the other party to learn about their views and opinions and be willing to work toward resolution of any conflicts.

  • What I realize in example of trust is that in spite of the fact that it is very essential to our partner investigation and planning and track down ways of connecting every one of them, it is additionally similarly critical to devise techniques to acquire the trust of the partners we are drawing in as this will support validity of the venture and upgrades efficiency which will ultimately prompt accomplishing the general objective of the task

  • Trust is very important in human relationship and as well as working environment.

  • Building of trust is actually the key ingredient to winning or having strategic stakeholders within an organization.

  • Lessons of trust helps us to understand the importance of strategic engagement. While doing any work we come across various stakeholders and with them comes challenges. It is very important to be calm and carefully identify the situation and plan ahead as the success of the project depends not only on the organisation but engagement of various stakeholders too.

  • Advantages could include:

    When she joins forces with the public authority and they settle on the terms for coordinated effort, she would have the option to grow her compass and further develop her image notoriety.
    Banding together with the public authority will permit her to make bigger surges of promotion the nation over with regards to her association and the significance of conceptive wellbeing.
    New ideas or thoughts could arise about extension and improving mindfulness, when she collaborates with the public authority. Residents might treat her NGO more in a serious way whenever she has fostered an essential association with the public authority.

  • I believe that what Lessons of Trust has taught us a lesson mostly on dealing with hostile customers. Sometimes when we deal with different customers, it is very important to always gain our stakeholders trust and to never fail them, If we do, we have to be prepeared to face the outcome

  • Lessons of trust are a great way to demonstrate that every challenge comes with an opportunity for innovation. Trust is fluid in the sense depending on the engagement strategies and workings government; lesson of trust are fundamental in ensuring organisations are constantly innovation and as well respect the stakeholders interests

  • Planning and execution are the key factors of any project success. Identifying the problem, set a critical strategy of achievement, involve stakeholders, and than execution.
    In this module, they explain ho two work on the stakeholders insolvent phase with the grow technique , how to engage with stakeholders effectively , on time and within budget.
    and highlight the positive outcome of the work in order to motivate and include the stakeholders efforts and contribution.

  • Building trust is shaping and structuring a lifetime reputation, in this lesson highlighting the cause of trust allow us to align our organization goals and plans with the stakeholders perceptions and perspectives. whenever stakeholders are convinced with the business values, mission and goals they will feel engaged and will help in the achievement. It is very important in every business to identify the root causes of any obstacle faced at any level of the project, in order to take preventive actions and to adjust the flow of operation to meet the business needs.

  • Trust is the main reasons why some stakeholders don't approve or suistain many projects. With good approaches to facilitate trust among stakeholders, the suistainability of the projects will be guaranteed.

  • Trust should be built and earned especially and this applies to both allies and oppositions in stakeholder engagement

  • It is fundamental to build trust in stakeholders Engagement. It speeds up the process of your engagement.

    Once trust is gained, Your Stakeholders will be the ones engaging other stakeholders on your behalf, just like watering the ground for you to plant.

    Hence, have an open door policy, where your stakeholders do not have to distrust you or feel threatened by your approach.

  • To establish trust with funders and donors, outcomes, consistency and communicating our value are all critical. "Show, don't tell" is a great way to sum this up. Instead of telling funders what we do, we have to show them.

  • To achieve a desired goal in any project, there is a need to build a good trust with key stakeholders such as government officials and other partners with more influence to the project. Trust issues can be generated from the initiation of the project by conducting regular meetings. You may always engage the stakeholders during the planning session, so that there is transparency as regard to the resources available and even during implementation. This will in a long run promote coordinated way of working and resource sharing to achieve the goals through trust

  • A one-on-one engagement strategy at time most convenient for the Families will be must suitable. This will help hear from them and inform them clearly about the goals. It also shows respect to them as they have high influence on the project

  • For a successful engagement, deep knowledge of stakeholders' perspectives is very important as this will help in building trust with them, to achieve the goal.

  • Trust can be a key indicator of success in stakeholder engagement. Remember our earlier example: who would you trust to take care of your child or pet when you are away: your best friend or someone you barely know? It is the same with stakeholders. The more trust you have with them, the more likely they are to work with you, offer you resources, and help push your project to success.

    1. Identify the obstacles that are blocking your ability to build trust with your stakeholder
    2. Evaluate whether these obstacles are real issues that must be fixed (“True” column), or whether either side may simply have the wrong impression of the other (“Perception” column), by putting them in the appropriate column
    3. Brainstorm ways you can address each of these obstacles in order to start building more trusting relationships

    There is a famous Hollywood saying: “show, don’t tell.” Doing something to show someone you are serious about building trust—such as providing them with information you have gathered, sharing a tool or resource you have found to be helpful, or referring clients to them—will more often than not pave the road to building trust and shared interests much faster than simply telling them more about your goals and reasoning

  • Obstacles to Building Trust

    1. There is a history of conflict over key interests

    2. The engagement process lacks a clear purpose or structure

    3. There is a lack of communication, open dialogue, or transparency

    4. There is a lack of understanding or respect for the perspectives and motivation of the other

    5. Discussion or consideration of key interests is missing from the dialogue or consultation

    6. There are differences in philosophies and ways of working

    7. One or both sides have unrealistic goals and are unwilling to compromise

    8. There is an imbalance of power, as one side manipulates or dominates the other

  • It has taught me that as your try to engage your stakeholders you should always be prepared for any situation as you engage different stakeholders because some can be positive while others might be negative.
    Once you receive a negative attitude from the stakeholder, identify the the obstacles blocking ability to build trust with your stakeholders, evaluate whether these obstacles are real issues that need to be fixed, brainstorm ways you can can address each of these obstacles inorder to build more

  • Partnerships are about building trusting relationships. Mutually beneficial engagement. The trust factor reveals the integrity of both groups as they come together.

  • What it means is that they are accountable. Trust is based not on perfection but on accountability. Trust Takes Work. Trust is tool, a resource, a faculty of the soul. But it needs our work to uncover

  • To build trust with a stakeholder is very important so that we can work together and help each other.

  • Being able to communicate clearly and listening attentively to the stakeholders.

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